Terms of Service
Terms and Conditions of Custom Work/Sale:
I require a 50% non-refundable down payment prior to beginning all commissioned artwork. This covers the cost of materials, my shipping costs and other related costs in creating your artwork. This fee is only refundable if I have to cancel the work for whatever reason, in which you will be refunded in full. While this can be made in payments, no work will be started until that 50% has been met. If you decide to cancel your work for whatever reason, you will not get this back.
As of 02/30/2017 All slots for work not paid in full at time of invoice will require a 10% or $100 down (which ever is less) to claim your work slot. This can count towards your total deposit and secures your work slot.
As of 02/30/2017 All Invoices left open for more than 60 days without any type of payment will be deleted. If you have paid 10% for a slot, it will be refunded if work has not been started.
As of 03/15/2017 All payment plans lasting longer than 6 months will gain a 10% or $200 fee (whichever is less). If you planned a payment plan with me for less than 6 months and it exceeds that time due to problems on my side, no fee will be gained. If you planned a payment plan with me for less than 6 months, a week before this a final payment notice will be sent and if it has not been paid within 3 days of the due date, than the fee will be added!
I do take rush orders! The price for rush orders may vary upon work load, but is generally at least 25% of your order cost plus a base cost of $150 for all work over $499. Please inquire for rush order times. Certain items such as fursuits have a minimum completion time and it can vary! Example: You order a fursuit that would normally be set for 4-5 Months and cost $1500. A rush order would change that to 8-12 weeks and incur a $475 rush order fee.
All of my work is shipped insured with tracking (where available), through the buyers chosen shipping method. Buyer pays all shipping charges. I can ship out of country and am based in the United States.
I reserve the right to refuse service for any reason. I reserve the right to resell artwork left unpaid after 60 days of completion if not further attempts to pay it in a timely manner have been made.
I DO have a studio CAT and though I do my best to keep her out of my studio and art materials, she may occasionally gift you a cat hair or two in your packages with the foam peanuts. I am NOT responsible for any allergy issues that may arise from the purchase or use of my projects. She is kept away from all fine artworks during their creation and all fur is stored in the studio that it stay away from her, but this is your warning of a possible allergy risk.
I reserve the right to deny commission work at anytime for any reason. I am under no obligation to accept work that I am uncomfortable or unable to complete.
I reserve the right to deny access work beyond “reasonable adjustments”. Once a preliminary sketch/design/colors have been decided upon and deposit accepted, there are limited changes that can be made. I do my best throughout the commission process to ensure the client is happy with their artwork and kept up to date. Suddenly changing your mind and an entire piece right after it is finished will be denied. Artwork is not always easily changed without redoing it. Changing your mind may require a new deposit to cover material costs and lost time.
As commissioned work is custom and more difficult to sell, once the buyer has agreed that a piece is finished and the item has been shipped, no returns will be accepted unless the item was damaged in shipping, under which the buyer would need to comply with an insurance claim to be refunded or for cost of replacement.
By requesting a quote, you agree to abide by my terms and conditions and understand that you can request a downloadable copy of them or view them publicly here at anytime.
Questions? Comments? Feel free to Contact Me!